Wednesday, October 15, 2008

Bumped from Caltrain three times tonight

Dear Caltrain Customer Service,

I am a regular cycle commuter who has been riding Caltrain regularly since 1998. As a daily commuter, I spend over $1000 in Caltrain fares. [EDIT: that should be $1000/year.] Tonight I was "bumped" (denied boarding) from Caltrain bike cars three times, on trains 267, 271, and 275. I was finally allowed to board 277, along with four other cyclists, although several cyclists were bumped from that train as well.

Because of the one hour delay, I was unavailable to care for my children this evening while my spouse ran necessary errands. In compensation for this delay, please provide me with a free Caltrain ticket.

Caltrain regularly runs trains with full bike cars but many empty seats for walk-on passengers. Specifically, trains 267 and 271, among others, are regularly filled with bikes but have plenty of space for walk-on customers. Please provide more space for cyclists during commute hours by running trains with 64, rather than 32 or 16, spaces on high bike traffic runs.

John Markos O'Neill


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